FAQ
Find answers to common questions about our services.
Delivery time varies depending on the destination and the service type selected. For Cilacap area, delivery usually takes 1-2 business days.
You can track your shipment status through our official website or by contacting our customer service. We also send notifications via SMS or email whenever there is a status update.
Shipping fees for out-of-city destinations are calculated based on distance and weight of the package. We will provide a cost estimate before you proceed with your order.
If the item is damaged or lost, we will promptly replace or resend the item. We will also provide compensation according to our company policy.
Yes, we accept shipments of heavy items, considering vehicle capacity and item safety. Please provide weight and size details when placing your order.
You can contact our customer service via phone, email, or by visiting our office in Cilacap. Our operating hours are Monday-Friday, 8:-17: WIB.
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